Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
charming rooms
great location
no air conditioning
dining setup
8.0/10
Great
Rooms
7.3
Location
8.8
Service
8.7
Dining
8.3
Guest reviews
8.0/10
based on 9 reviews
4.5/5
based on 2632 reviews
8.8
8.8/10 based on 1394 reviews
#2 of 16 hotels in Niagara-on-the-Lake based on Tripadvisor
Steven
United Kingdom,
February
2024
8.2/10
The hotel was beyond our expectations, with quaint rooms featuring a fireplace, fridge, Nespresso machine, and WiFi. The staff were friendly and proud to work here. The location is excellent, right in the middle of everything, despite some noise from a nearby unit. The dining experience was cozy and delicious, worth the wait. The facility is great, embracing a hill with stunning views and close to shopping and dining.
Rooms
8.0
The rooms were small but quaint, exactly as shown on the website.
Service
7.0
The staff were friendly and helpful, though there was a slight mix-up with the room assignment initially.
Location
9.0
The location was great, close to all the shopping and dining, and the area is stunning despite being in recovery from past fires.
Dining
9.0
The dining experience was much better than expected, with great value for the price.
Facilities
8.0
The facilities are well-equipped and comfortable for a pleasant stay.
Bob
United Kingdom,
December
2023
8.6/10
The hotel offers beautifully decorated rooms with a comfortable bed and lovely furnishings, though access to the pool and spa areas requires a walk down the main street in robes. The rooms are cozy and of a good size. The service is friendly, knowledgeable, and super accommodating. The location is right in the center of the heritage area of Niagara-on-the-Lake, providing easy access to shops and Lake Ontario, though the evenings might have overly bright lighting. The dining experience is delicious, especially the breakfast, while service in the restaurant is professional.
Rooms
8.0
The rooms were beautifully decorated and cozy.
Service
9.0
The service was friendly, knowledgeable, and super accommodating.
Location
9.0
The hotel's location in the center of the heritage area of Niagara-on-the-Lake provides easy access to shops and the lake, offering a great starting point for exploration.
Dining
9.0
The dining experience was top-notch, with delicious food and professional service.
Facilities
8.0
The hotel facilities are well-maintained and provide a great overall experience for guests.
Ann
United Kingdom,
December
2023
8.6/10
The hotel offers lovely rooms with thoughtful details like fresh oranges and roses, afternoon tea with a view, but faced delays during check-in and had a poor TV channel selection. A point for a bucket list with a fabulous atmosphere.
Rooms
8.0
The rooms were small but lovely, always super clean, and had fabulous little details like lush robes and a Nespresso maker.
Service
9.0
I was delighted with the service, especially on our special day and dining in front of the fireplace was exceptional.
Location
9.0
The unique and breathtaking location is ideal, close to all amenities with private parking available.
Dining
8.0
Enjoyed the dining experience, especially the cured meats and the view through floor-to-ceiling windows.
Facilities
9.0
The pool area and sauna were excellent, and the hotel is in a perfect location for exploring the area.
Michael
United States,
November
2023
8.8/10
I was so excited to stay at this hotel as it is in a prime location in the heart of Niagara on the Lake. The rooms, though not air-conditioned, were absolutely charming and the baths were beautifully updated. However, I was a bit chilly upon arrival as the room was 62 degrees F. The short walkway from the sidewalk leading out to the action was convenient, making up for the initial chilliness.
Rooms
8.0
The charming rooms with updated baths were a delight, but not having air conditioning made the initial temperature a little uncomfortable. Nonetheless, the overall experience was still cozy and pleasant.
Service
9.0
The service here sets the bar high as they were always helpful and quick to respond to any inquiries. I even had a wonderful experience where they booked us a suite at the Prince of Wales smoothly amidst a little confusion from the conference hosts. Truly professional and kind service at its best.
Location
10.0
The location of this hotel is truly unbeatable, right in the heart of Niagara on the Lake, despite the recovery from the devastating fires in 2017. It's the best part of this place, offering easy access to all the action in the area.
Dining
8.0
My dining experience at the Noble Restaurant was delightful, especially the most delicious breakfasts imaginable. However, the setup of the dining area, where it was attacked from both sides creating a logjam, was a bit inconvenient. Nevertheless, the meals were always lovely, with good portions and a bright, light-filled atmosphere.
Facilities
9.0
The facilities at the hotel were great, offering all the necessary services like room service, dry cleaning, and laundry. Everything was well-maintained and convenient, adding to the overall comfort of the stay.
charming rooms
no air conditioning
Austin
United Kingdom,
November
2023
7.6/10
Staying at the hotel was a mixed experience. The rooms, although a bit outdated, were clean and comfortable, but the detached location from the main building was inconvenient. The service, especially in Churchill Lounge, was over the top helpful and very kind. The central downtown location was bustling and wonderful, offering a nice little hike down to town but lacked some maintenance. Dining, although with excellent dishes, took longer than expected. Overall, the facilities were satisfactory but had room for improvement.
Rooms
7.0
The rooms, although a bit outdated, were clean and comfortable.
Service
9.0
The service, especially in Churchill Lounge, was over the top helpful and very kind.
Location
8.0
The central downtown location was bustling and wonderful, offering a nice little hike down to town but lacked some maintenance.
Dining
7.0
Dining, although with excellent dishes, took longer than expected.
Facilities
7.0
The facilities were satisfactory but had room for improvement.
William
United States,
October
2023
8.2/10
I had a mixed experience at the hotel. The rooms were beat up and outdated, and some were very small. However, the service, facility, and overall experience were exceptional, deserving 5 stars. I'm already looking forward to returning for the holiday season.
Rooms
5.0
The rooms were uniquely good despite some being beat up and outdated. They were not available due to overbooking, which was disappointing.
Service
10.0
The service was extremely friendly and wonderful. The staff dressed in their Scottish attire, which added a delightful touch to the experience.
Location
9.0
The location was ideal, right in the middle of anywhere you want to go. Close to all theaters, shopping, restaurants, and other attractions. Truly a convenient spot.
Dining
8.0
The dining experience was lovely. Breakfast in the restaurant was a good experience overall.
Facilities
9.0
The facilities, including the saltwater pool, hot tub, and sauna, were all kept very tidy and clean. Everything was maintained well for guests to enjoy their stay.
friendly staff
pricey dining
Colin
United Kingdom,
July
2023
8.0/10
The hotel was not in the main part of the hotel, right under the heating system, which we heard constantly but was up one flight overlooking a rooftop. The service was fantastic, with staff going the extra mile to make us feel welcome, pouring us a glass of the town's best. The location was great, close to all wineries and bustling Niagara on the Lake, but with limited seating. The dining was hearty and well-prepared, especially the breakfast, considering the cost. The facilities were convenient with good value for money.
Rooms
7.0
The room we stayed in was not ideal, as it was located right under the heating system, but it was clean and comfortable.
Service
9.0
The staff was exceptional, taking care of our needs and even fulfilling a special Champagne request. The service was top-notch.
Location
8.0
The hotel's location was excellent, near all the wineries and in bustling Niagara on the Lake, despite limited seating.
Dining
8.0
The dining experience was delightful with well-prepared meals, especially the breakfast which was hearty and satisfying.
Facilities
8.0
The hotel's facilities were convenient and provided good value for the money spent.
Great service
Noisy room
Russ
United States,
June
2023
8.4/10
I was initially placed in the attached building, not the main hotel, but overall, the stay had its ups and downs. The rooms were a bit small and had some issues with old carpet foam, but the service was welcoming and eager to assist. The location was fantastic, offering a great experience in the heart of town, yet there were some noise concerns. The dining experience was superb, with delicious traditional meals. The hotel facilities were convenient, despite some room for improvement.
Rooms
7.0
The rooms were a little small and had some issues with old carpet foam, but not completely unexpected given the building's age.
Service
9.0
The service was welcoming, and the staff went above and beyond to accommodate our needs, making us feel truly valued.
Location
9.0
The location was fantastic, right in the heart of the town, offering easy access to various attractions and services.
Dining
9.0
Dining at the Prince of Wales was a fantastic experience with extensive and well-prepared traditional food.
Facilities
8.0
The facilities were convenient and well-maintained, enhancing the overall guest experience.
Sally
United Kingdom,
May
2023
8.0/10
Being right under the heating system was a constant disturbance, which was disappointing given the price we paid. However, the room had a very Victorian charm with an exceptionally comfortable bed. It had all the necessary amenities without unnecessary clutter.
Rooms
8.0
The room had a very Victorian charm with a very comfortable bed and all necessary amenities.
Service
7.0
The service was pleasant from the front desk to the spa, but staff seemed a bit frazzled and curt at times. They did assist by ordering a taxi promptly when needed.
Location
8.0
The hotel is located in the beautiful town of Niagara-on-the-Lake, offering easy access to shops and Lake Ontario. However, staying on certain days like Wednesdays might be tricky due to overcrowding.
Dining
9.0
Dining, especially breakfast, was a great splurge at the Noble restaurant in the hotel. The Mexican dishes were excellent.
Facilities
8.0
The facilities were up to par with a great dining experience and easy access to shops and Lake Ontario.
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